The Queensland Building and Construction Commission (QBCC) initiated a comprehensive QBCC digital transformation to modernise legacy systems and enhance public service delivery. RXL partnered with QBCC to provide specialised consulting expertise across critical technology and delivery functions.
By embedding seamlessly into QBCC’s teams, RXL helped accelerate project outcomes, support platform migration, and strengthen digital capability — all while maintaining day-to-day operations.
About the Queensland Building and Construction Commission (QBCC)
The Queensland Building and Construction Commission (QBCC) regulates Queensland’s building and construction industry, overseeing licensing, compliance, and dispute resolution. As demands increased, the organisation recognised the need for a QBCC digital transformation to replace legacy systems and streamline service delivery.
Why Digital Transformation was Essential
QBCC faced a number of challenges typical of large-scale public sector transformations:
- Outdated Technology: Legacy systems limited functionality and made it harder to meet customer and regulatory expectations.
- Delivery Complexity: Coordinating change across multiple teams, platforms and stakeholders created pressure on internal resources.
- Specialist Skills Gap: QBCC needed access to experienced professionals in areas like Salesforce, software development, data, and delivery but without overcommitting to long-term headcount.
- Balancing Change with Continuity: The transformation had to move forward while maintaining essential services for Queenslanders.
How RXL Delivered Strategic Support
As part of the QBCC digital transformation, RXL provided flexible, high-quality consulting support. By working closely with QBCC leaders, RXL helped address critical skill gaps and accelerate delivery.
Key elements of our approach included:
- On-demand expertise: RXL provided high-performing consultants across disciplines including Salesforce, software engineering, data analytics, solution architecture and project management.
- Flexible engagement: Working off a pre-approved rate card, RXL was able to quickly scale resourcing up or down as project needs evolved.
- Integrated delivery: RXL consultants joined existing agile teams, embedding into QBCC’s ways ofworking to ensure alignment, continuity and minimal disruption.
- Value-driven partnership: Throughout the engagement, we focused on delivering measurable outcomes — not just filling roles.
Outcomes and Impact
- Faster delivery: With RXL’s support, QBCC was able to meet key transformation mi
lestones across re-platforming, data uplift and systems integration.
- Enhanced capability: Our team helped build internal knowledge and skills, leaving QBCC better equipped for future change.
- Stronger vendor value: RXL was selected ahead of larger agencies for our agility, experience and commitment to getting the job done.
- Positive cultural fit: Our consultants were recognised for their collaborative mindset and ability to integrate seamlessly with QBCC’s internal teams.
Partnering for Long-term Success
QBCC’s digital transformation was ambitious. The goal was clear: improve services for Queenslanders through modern, efficient systems. To achieve this, the organisation partnered with RXL. This gave them access to the right talent at the right time, without compromising on quality or flexibility.
We’re proud to support public sector organisations. Whether we supplement internal teams or lead key initiatives, we help them move forward with confidence and capability.
If you are looking for support with your digital transformation project, please get in touch with us for an obligation free discussion.
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