Michelle is a strong leader with an impressive 18-year track record of driving change in customer experiences and enhancing people capabilities.

Recognised as a sought-out and trusted advisor to the C-suite, she brings a wealth of experience and dynamic energy that nurtures teams to achieve valuable outcomes.

From new product launches to driving people, structure, and service transformation agendas, Michelle has led large and small teams across startups and large enterprises, holding roles on both client and agency sides. Her expertise spans diverse and challenging sectors, including financial services, telecommunications, government, and retail.

Over the last two decades, Michelle has seamlessly transitioned between individual contributor and leadership roles, coaching graduates through to executives in various stages of their career.

As a voice for what needs to be done, she champions best practices, builds and coaches teams, and leads them to deliver experiences that align with both customer needs, business targets, and technical feasibility.

Michelle’s commitment to knowledge extends to her involvement in various research pieces, both in workplace and academic settings, as an author or contributor – most recently through RMIT University as part of the Master of Design Futures higher education.