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RXL Caveats

RXL Caveats

RXL Standard Caveats

  1. If additional requirements not covered in your Proposal or Statement of Work, are uncovered because of further consultation, RXL reserves the right to amend costs accordingly. Any additional requests that fall outside of your Proposal or Statement of Work will be charged at RXL’s standard hourly rate. RXL will advise in advance if additional fees will be incurred.
  2. Where a task is charged on a time and material basis to a stated maximum number of hours, RXL will only invoice for the actual time spent. If during the course of this work it is discovered that further time (over the approved maximum) to complete the task is required – due to new client requests, previously unknown requirements, additional complexity or a change of scope – RXL will advise the client and discuss, in advance, the amount of additional time required or compromises that may need to be made to complete the agreed deliverable.
  3. Where the Customer fails to make full payment of invoice/s by the due date without a valid reason or agreement, RXL may, charge interest at a rate equal to the current ATO benchmark interest rate.
  4. Unless it is explicitly stated, content insertion services are not included as part of any projects.
  5. If you authorise RXL to proceed with your project and after commencement it is then put on hold for reasons outside of our control RXL reserves the right to re-quote, or, charge a nominal fee for the additional project management and expenses that stopping and re-starting a project creates.
  6. If RXL is authorised by you to proceed with Development of your project before the Technical and/or functional Specification being formally issued and approved by you (the document(s) to which both parties agree the project is to be developed/implemented), you accept all associated risks and any costs for re-work. Note, this could include re-work and/or changes to project scope. For any such re-work, the costs will be charged on a Time & Materials basis to deliver any additional changes to the scope of work either in the Specifications or actual Development work.
  7. All prices are in Australian dollars and exclude GST. Your quote is valid for 14 days. If the decision to proceed is beyond 14 days of the delivery of your Proposal or Statement of Work, RXL may review the total cost.
  8. If required, any travel, transportation, parking and meal costs are to be passed on to the client at cost. All on-the-road living and accommodation expenses will be at the published ATO relevant daily rate or published ATO motor vehicle allowances for car use.
  9. A travel fee applies for any interstate or regional travel outside of the Melbourne metropolitan area to meet the client’s requirement. Actual travel time in addition to quoted project fees is charged at a half-time rate for actual time spent traveling per staff member. Precise charge can be confirmed depending on locations required. 
  10. RXL reserves the right to display in the public domain (e.g. on our website) that we have performed the services as outlined for the client.  Please advise RXL if you request that this information is not displayed.  No commercially sensitive information will be publicised or if otherwise agreed in any other over-riding contract or agreement.  RXL also reserves the right to display a small, non-intrusive hyperlink to us and our website on any website developed.
  11. If applicable, a RXL developed website or web application will be cross-browser compatible for the devices, browsers and operating systems listed below. Our current coverage includes support for all of the significant combinations of browsers and devices. This is based on the two latest mobile devices and the latest desktop browsers that have stable operating system versions. Due to the differences between devices, browsers and operating systems, an identical result is not always possible. RXL will strive to achieve the best result possible but at times there may be slight differences between how pages are rendered by different browsers and/or different devices. It should be noted RXL no longer supports the legacy Microsoft Internet Explorer browser, however, should this be critical to a client project then additional investment options can be presented to accommodate this requirement.
Please contact RXL on any matters concerning the above caveats.

RXL Standard Caveats

Effective from 9/03/2024:

Desktop

  • Windows | v10, v11 | Chrome, Firefox, Microsoft Edge

  • Mac | Ventura, Sonoma | Chrome, Firefox, Safari

Mobile & Tablets

  • iPhone | 14, 15 | Safari, Chrome

  • iPad | 9th gen, 10th gen | Safari, Chrome

  • Samsung Galaxy | S23, S24 | Chrome

  • Google Pixel | 7, 8 | Chrome